Returns & Cancellation
30 Day Returns
in the EU can cancel any order(s) (other than for customised goods) or
return any goods, for any reason, within 30 days of the goods arriving.
This does not affect your statutory rights, and includes the 14 day
statutory cooling off period. If you would like to cancel goods you
will receive a full refund within 14 days of cancelling and returning
your goods. You may use our cancellation form, but it is not obligatory. You must return goods to our returns address (Unit A501 the
Biscuit Factory, 100 Clements Road, Bermondsey, SE16 4DG) and you are
responsible for the postage costs of returning the goods to us. We
would advise you use a recorded method of posting the goods back to us.
Please note that for hygiene reasons we cannot accept returns or process refunds for pierced jewellery if the seal has been broken, nor can we accept returns for personalised goods.