Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4169
Mon - Fri: 9:30am - 6pm

Returns & Cancellation



30 Day Returns

Customers in the EU can cancel any order(s) (other than for customised goods) or return any goods, for any reason, within 30 days of the goods arriving.  This does not affect your statutory rights, and includes the 14 day statutory cooling off period.  If you would like to cancel goods you will receive a full refund within 14 days of cancelling and returning your goods.  You may use our cancellation form, but it is not obligatory.  You must return goods to our returns address (Unit A501 the Biscuit Factory, 100 Clements Road, Bermondsey, SE16 4DG) and you are responsible for the postage costs of returning the goods to us.  We would advise you use a recorded method of posting the goods back to us. 

Please note that for hygiene reasons we cannot accept returns or process refunds for pierced jewellery if the seal has been broken, nor can we accept returns for personalised goods.

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