Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4169
Mon - Fri: 9:30am - 6pm

Returns Policy

30 Day Returns

Easy peasy, you can return any goods, for any reason, within 30 days.  Unfortunately you can't return personalised goods, or pierced goods which are no longer in their sealed packaging, but everything else is not a problem.  This does not affect your statutory rights, and includes the 14 day statutory cooling off period.  If you would like to cancel an order you will receive a full refund within 14 days of cancelling and returning your products to us.

How Do I Return My Order?

In order to return your jewellery within 30 days, please click here and log in to your account. This will allow you to select the items you wish to return. This will only take a couple of minutes, and can be from your phone, tablet or computer! We would advise you use a recorded method of posting the goods back to us.

Create a return


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