Our Story

Jewellerybox began in 2014 as a way to bring online jewellery up to date: from the stuffy, traditional and expensive to giving customers true value from real gold and sterling silver pieces.

We dreamed of things being less high street and more high tech - we didn't want to be 'just another' anything. It took us time to figure out what that meant for us, but our focus on technology and efficiency is partly what allows us to offer such great value to our customers.

Authenticity

Authenticity is really important to us - good value can do that to a brand. Customers ask things like 'how can it be real gold at that price?'. Being an Assay-Assured jeweller is part of this - a traditional and longstanding way of scientifically testing our jewellery to prove it is what we say it is.

This is done for us by the Edinburgh Assay Office, who've been around for the last 564 years or so. We have also earned trust with our thousands of customers in the last 7 years - check out our Trustpilot and Google Reviews

Customer Service

We know lots of companies shout about their customer service, but for us, we really take it personally - after all, it has been the key to our success.

What makes us different? If you phone jewellerybox, you're speaking to us - not a call centre, not an outsourced company, but someone who's sat at a desk in our warehouse (or more recently, at home!). By taking a short walk, they can check stock or talk to our jeweller. They know our products because they see them every day. This too, is part of our commitment to authenticity

Our Team

We couldn't do what we do without our team being as dedicated as they are. Here's a few of them (along with our office dogs!)

Maxine
Warehouse Operative
Piotr
Warehouse Operative
Sarah
Jeweller & Engraving Operative
Marta
Photographer & Visual Merchandiser
Nadz
Jewelling & Engraving Manager
Rosalie
Assistant E-Commerce Merchandiser
Rebecca
Customer Service Manager & Marketing Coordinator
Ciara
Customer Service Manager
Mick
Warehouse Supervisor
Olivia
E-commerce Merchandiser
Daena
PR, Social & Digital Marketing Manager
Meg
HR & Office Coordinator
Mike
Sustainable Design & Manufacturing Coordinator
Brian
Inbound Warehouse Manager
Luciana
Warehouse Manager
Jo
Bookkeeper
Michelle
Jewellery Buyer & Designer
Mihai
Jewellery Production & Development
Peter
Product Data Manager
Nathan
Head of Digital Marketing
Gemma
Business Analyst
Jamie
Operations Director
Alex
Director
Doris
Bark-eting Manager
Rover
Paw-ject Manager

Where next?

Over time, our priorities have changed a little - we still strive to be great value, offer the latest designs and a huge choice. But we're also trying to give something back. Our focus more recently has been on our impact: recycled metals, recycled and recyclable packaging, waste reduction, working conditions of our suppliers and helping our own staff to thrive - both in work and outside of it.