Jewellerybox began in 2014 as a way to bring online jewellery up to date: from the stuffy, traditional and expensive to giving customers true value from real gold and sterling silver pieces.
We dreamed of things being less high street and more high tech - we didn't want to be 'just another' anything. It took us time to figure out what that meant for us, but our focus on technology and efficiency is partly what allows us to offer such great value to our customers.
Authenticity is really important to us - good value can do that to a brand. Customers ask things like 'how can it be real gold at that price?'. Being an Assay-Assured jeweller is part of this - a traditional and longstanding way of scientifically testing our jewellery to prove it is what we say it is.
This is done for us by the Edinburgh Assay Office, who've been around for the last 564 years or so. We have also earned trust with our thousands of customers in the last 7 years - check out our Trustpilot and Google Reviews
We know lots of companies shout about their customer service, but for us, we really take it personally - after all, it has been the key to our success.
What makes us different? If you phone jewellerybox, you're speaking to us - not a call centre, not an outsourced company, but someone who's sat at a desk in our warehouse (or more recently, at home!). By taking a short walk, they can check stock or talk to our jeweller. They know our products because they see them every day. This too, is part of our commitment to authenticity
We couldn't do what we do without our team being as dedicated as they are. Here's a few of them (along with our office dogs!)
Jeweller & Engraving Operative
Photographer & Visual Merchandiser
Jewelling & Engraving Manager
Assistant E-Commerce Merchandiser
Customer Service Manager & Marketing Coordinator
Customer Service Manager
PR, Social & Digital Marketing Manager
HR & Office Coordinator
Sustainable Design & Manufacturing Coordinator
Inbound Warehouse Manager
Jewellery Buyer & Designer
Jewellery Production & Development
Product Data Manager
Head of Digital Marketing
Over time, our priorities have changed a little - we still strive to be great value, offer the latest designs and a huge choice. But we're also trying to give something back. Our focus more recently has been on our impact: recycled metals, recycled and recyclable packaging, waste reduction, working conditions of our suppliers and helping our own staff to thrive - both in work and outside of it.