customer help Category Archives

how we are doing our bit for the planet…

Happy National Earth Day! For those of you who maybe don’t know what National Earth Day is, it is a day that exists once a year to raise awareness for specific causes that are affecting and damaging our planet. In 2018, Earth Day was the start of a campaign to end plastic pollution, and this year it is all about endangered species and learning how …

what counts as wear and tear?

We believe that our products are not only excellent value but also of the highest quality! We do understand however that there may be the odd occasion when there may be something wrong with the item you have ordered, but unfortunately wear and tear does not mean that you can return the item back to us – so what counts as wear and tear? Generally: …

christmas orders – everything you need to know

We know lots of people do their Christmas shopping last-minute these days, but no one wants to be caught out with presents not arriving for the big day. Here’s all the last Christmas posting date information that you need to know for jewellerybox! UK last orders To avoid disappointment, we recommend you get your Christmas presents from jewellerybox purchased before these dates – this information …