covid-19 & jewellerybox

How we're dealing with covid-19:

  • We have decided to re-open our warehouse on a very limited basis 
  • Any purchases made from now will be shipped as soon as we can. We aim to ship orders placed before 2pm the same day. 
  • We have very limited capacity for customer service - so please bear with us as we will get back to you as soon as possible.
  • Please note that Royal Mail are not delivering on Saturdays until further notice.

Our staff and their safety

Our staff remain our number one priority - we're open with a small team. We have rearranged our warehouse to ensure people are able to work at a safe distance from each other. We've decided to operate like this to help further safeguard all our staff's jobs once this is over - if at any point we think we cannot operate safely or government advice changes, we intend to shut down again. 


How we're dealing with COVID-19 at jewellerybox

We know you’re probably getting tired of hearing about COVID-19 (Coronavirus), but we felt strange to continue on as normal without addressing the situation and letting you know what will be happening here at jb. The safety of the jewellerybox team is of course incredibly important for us, and we have a range of procedures in place to ensure that we are doing everything we can to keep everyone safe. London is somewhere that relies heavily on public transport - our office being based here has made it difficult to keep our staff safe. We feel it's important to acknowledge our staff are not key or essential workers necessary to keep the country going. 

This is why, in the light of recent developments, we are operating on with a limited workforce and with several measures in place to ensure separation of staff.

Our staff have always come first at jewellerybox and this move is designed to protect them. We will be using our social platforms as a bit of an escape from all the not-so-happy news, still sharing our pieces and using our Instagram stories to share fun activities you can join in on if you’re self-isolating or practising social-distancing. Please do not hesitate to get in touch with us if you have any queries at all (but we may be a while getting back to you!). Look out for each other & stay safe!


The jewellerybox team xxx

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