Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4169
Mon - Fri: 9:30am - 6pm

Our Dispatch Promise:
  • FREE 1st Class P&P over £10

  • Same Day Dispatch on all orders placed before 4pm Monday - Friday (*excludes engraving unless purchased with Next Day Delivery, when it would be prioritised & dispatched the same day)
  • UK Next Working Day Delivery available on all orders. Order before 4pm Monday - Friday

  • Same Day Delivery We also offer a Same Day Delivery service in London for just £12 when you order before 4pm Monday-Friday. If you wish to use this service please call us on 02033974169 for more details

Shipping & Delivery Information:

Details of all the delivery options follow if you have any questions please just drop us a call or send us an email.

If an order is placed before 4pm we will aim to dispatch the same working day.

Please note that the only UK service that has a guaranteed delivery time is Special delivery. If you need your order urgently then we advise you give us a call to let us know about your order and we will do all we can to get it out in the next post and by the fastest method.

Special Delivery - Next Working Day before 1 pm
1st Class (Recorded) - 1-3 Working Days

International Delivery services do not have guaranteed delivery times. If you would like a better estimate of delivery times then please get in touch by email or by phone and we will try and check for you.

Airmail - 3-16 Working Days
Airmail Internatonal Signed for - 3-12 Working Days

If you are ordering in the UK and would like to insure your item in the post please choose Special Delivery. Please note that&nsp;this will require a signature on delivery. If you know that nobody will be in to sign for the parcel then you can choose to have the order delivered to an alternative address.

Guaranteed Delivery on Saturday
We offer a Guaranteed delivery service on Saturday's for orders placed on Friday however you need to call or email before ordering to confirm availability. The service costs £3.50 in additional to the normal next working day delivery charge.

Free Delivery Promotion
From time to time we may run free delivery promotions. Customers will be notified of this on the homepage and any such promotion will automatically apply when you order goes over the threshold.

Bank Holiday & Closures
Please note we are closed for all UK ( English ) bank holidays and thus delivery times will be extended around these periods. If we are closed for any other reason a notice will be placed on this page and the checkout.

BFPO (British Forces Post Office)
All customers wanting to ship an order to a BFPO address should select BFPO as the recipient country. Please note you will need to pick International Signed for as the delivery method for all BFPO address. We will forward a letter by email to confirm the recipient's status, which will need to be signed and returned before the order can be processed. If you need any more details please give us a call.

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