Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4169
Mon - Fri: 9:30am - 6pm


Our Dispatch Promise:
  • FREE 1st Class P&P over £10

  • Same Day Dispatch on all orders placed before 2pm Monday - Friday (*excludes engraving unless purchased with Next Day Delivery, when it would be prioritised & dispatched the same day)
  • UK Next Working Day Delivery available on all orders. Order before 2pm Monday - Friday

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Christmas 2017 Last Posting Dates

Country

Method

Last Posting Date

United Kingdom

1st Class

Thursday 21st December 2pm

United Kingdom

Saturday Guaranteed

Friday 22nd December 2pm

Africa & Middle East

International Tracked

Friday 1st December 2pm

Asia, Cyprus, Far East, Eastern Europe

International Tracked

Wednesday 6th December 2pm

Caribbean, Central & South America

International Tracked

Thursday 7th December 2pm

Australia, Greece, New Zealand

International Tracked

Friday 8th December 2pm

Czech Republic, Germany, Italy, Poland

International Tracked

Wednesday 13th December 2pm

Canada, Finland, Sweden, USA

International Tracked

Thursday 14th December 2pm

Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg

International Tracked

Friday 15th December 2pm


Shipping & Delivery Information:

Details of all the delivery options follow if you have any questions please just drop us a call or send us an email.

If an order is placed before 2pm we will aim to dispatch the same working day.

Please note that the only UK service that has a guaranteed delivery time is Special delivery. If you need your order urgently then we advise you give us a call to let us know about your order and we will do all we can to get it out in the next post and by the fastest method.

Special Delivery - Next Working Day before 1 pm
1st Class (Recorded) - 1-3 Working Days

International Delivery services do not have guaranteed delivery times. If you would like a better estimate of delivery times then please get in touch by email or by phone and we will try and check for you.

Airmail - 3-16 Working Days
Airmail Internatonal Signed for - 3-12 Working Days

If you are ordering in the UK and would like to insure your item in the post please choose Special Delivery. Please note that&nsp;this will require a signature on delivery. If you know that nobody will be in to sign for the parcel then you can choose to have the order delivered to an alternative address.

Guaranteed Delivery on Saturday
We offer a Guaranteed delivery service on Saturday's for orders placed on Friday however you need to call or email before ordering to confirm availability. The service costs £3.50 in additional to the normal next working day delivery charge.

Free Delivery Promotion
From time to time we may run free delivery promotions. Customers will be notified of this on the homepage and any such promotion will automatically apply when you order goes over the threshold.

Bank Holiday & Closures
Please note we are closed for all UK ( English ) bank holidays and thus delivery times will be extended around these periods. If we are closed for any other reason a notice will be placed on this page and the checkout.

BFPO (British Forces Post Office)
All customers wanting to ship an order to a BFPO address should select BFPO as the recipient country. Please note you will need to pick International Signed for as the delivery method for all BFPO address. We will forward a letter by email to confirm the recipient's status, which will need to be signed and returned before the order can be processed. If you need any more details please give us a call.

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