Delivery Enquiries

Delivery Enquiries

we dispatch all orders placed on a monday- friday before 4pm* the same working day. all orders placed after 4pm will be dispatched the following working day. our standard uk delivery service is royal mail 1st class which typically, we find takes between 1-2 working days to arrive. *this does not include engraved and personalised goods.
any orders placed on a monday- friday before 4pm with next day delivery will arrive the following day before 1pm, however please note if the order is placed after 4pm on a Friday, it will be dispatched on the following monday, due for delivery on a tuesday.
we are closed on bank holiday mondays, so any order placed after 4pm on the friday before a bank holiday will be dispatched the following tuesday, this includes next day delivery orders.
our standard deliveries to the uk are dispatched via 1st class post which we typically expect to arrive within 1-2 working days although please allow up to 7 working days. for orders placed before 4pm with next working day delivery your order will be guaranteed by 1pm the following working day. we would expect deliveries to europe to arrive within 12 working days, however most parcels usually arrive much quicker than this. for orders outside of europe, please allow up to 18 working days, but parcels generally arrive much quicker than this.
if you have chosen a tracked postage method then you should have received a tracking code in your dispatch email. if your order was sent via royal mail 1st class or airmail, then unfortunately there is no tracking available.
If you have placed an order successfully then you will receive a confirmation email containing all the relevant details. You can also view the status of all of your orders under Account > Order History.
"if you place your order before 4pm and choose the next working day delivery option this will guarantee your parcel by 1pm the following working day. if you require your order to be delivered on a saturday then we recommend you choose the saturday guaranteed delivery option*. *service only available on fridays"

RETURNS AND REFUNDS

yes! we have a 30 day no-quibble returns policy which means that you're able to return any item for any reason. please note that we're unable to accept returns of any pierced goods that have been removed from their sealed packaging for hygiene reasons, or any personalised/engraved goods.
it's simple! just visit the order history page and either login to your account or choose 'I checked out as guest'. this will allow you to select the items you wish to return. this will only take a couple of minutes, and can be from your phone, tablet or computer. we will process your refund as quickly as possible once we have received the goods back.
if your item is not as expected, you are more than welcome to return it for an exchange, if you visit the order history page, you can select the items you wish to return, with the reason as 'exchange' Guest customers can access this page by choosing 'I checked out as guest' after clicking the link. just pop the sku code (found just below the product name on each product page) in the comment box of the product you wish to exchange to. once we get your item back, we'll have the exchange sent out in the post to you in no time!
we process all refunds within 24 hours of receiving the item back. please allow 3-5 working days for the funds to be available in your bank account.
unfortunately, we're unable to accept returns of personalised goods unless the product is damaged or incorrect.
you're more than welcome to return a pierced good such as earrings or a nose stud, provided the item is still in the original sealed packaging it arrived in. if the product has been removed from the sealed packaging, then unfortunately we're unable to offer a refund.
yes you will need to cover the return cost for unwanted items or items which do not fit
yes of course, you just need to click here and choose the 'i checked out as a guest option' and enter your email address and order number

ORDER ENQUIRIES

if you wish to make a change to your order please contact us here as soon as possible so we can make the necessary changes before the order is dispatched. unfortunately once the order has been dispatched we're unable to change it.
if you have placed an order and the delivery address is incorrect please contact us here as soon as possible so we can update the details for you. if the order has already been marked as dispatched then unfortunately we're unable to update any details and the order will be sent as per the confirmation email.
you are welcome to cancel your order at any point before it's been packed. if you wish to do so please contact us here and we can arrange this for you, unfortunately if the order has been packed or dispatched we will be unable to cancel your order but you are welcome to return the item to us for a refund once you receive it, as long as the item is not personalised.
we will try our best to cater for all customer requests. you are more than welcome to pop a comment in the 'order comments' box at the checkout or send us an email and we will do our very best to meet your needs!
You can add a gift card to your order for £1.95 at the checkout and include whatever message you would like!

PRODUCT ENQUIRIES

we work very hard to source the highest quality products at the best possible prices to give all our customers amazing value for money! since we're an online-only shop, we're able to cut costs compared to other high street jewellers.
we have a number of engravable products on our website. if an item can be engraved you will see the blue 'personalisation' box above the product image. you'll be able to add the engraving details on the product page itself by clicking the personalisation button on the right hand side and completing the drop down options.
we have carefully selected the best packaging for the product and hopefully you agree. the gift packaging varies across jewellery lines and you will find an image of the packaging on the product page as a secondary image. If the image shows a small envelope, you can upgrade the packaging to a box for £1.95
yes! all of our items described as sterling silver are solid .925 sterling silver. jewellerybox are proud to be an assay assured retailer. this is an invite only-scheme operated by the independent assay office in edinburgh who carry out random sample testing and monitor jewellers like us for compliance so that customers can buy with confidence.
yes! all of our items described as 9ct gold are solid .375 9ct gold. if a product is plated or dipped then this will be clearly indicated in the product title. jewellerybox are proud to be an assay assured retailer. this is an invite only-scheme operated by the independent assay office in edinburgh who carry out random sample testing and monitor jewellers like us for compliance so that customers can buy with confidence.
unfortunately we're unable to say exactly when a product will be back in stock. the best thing for you to do is to pop your name and email address in the box to the right hand side of the product page and we can email you as soon as we have the product available for you to order.
we understand how tricky it can be choosing the correct ring size when ordering online so we have a handy ring size guide here to help you. if you are still unsure you are welcome to order multiple sizes and return those that are unsuitable.
we aim for all our items to appear as they do on the website image, however colours of stones and pearls can differ slightly. of course, if you are not happy with the item colour do get in touch!
unfortunately all the images we have available are online, however if the item is not as big/small as expected you can return it for a full refund. this excludes personalised goods and pierced goods which have been removed from packaging
all sterling silver and gold items tarnish naturally over time, but there are loads of things you can do to delay this such as; not wearing the items when bathing, swimming or in bed and avoiding contact with beauty products etc.
our 16+2 inch chains means there is a hoop at 16 inches and also the usual clasp at 18 inches, meaning the chain can be worn at both lengths, this is the same for all our '+2' chains!
all of our gold plated items have a minimum of 9ct plating, with many pieces having 18ct plating.
we adhere to all uk hallmarking regulations. any sterling silver items that are over the 7.78 gram and 9ct gold over the 1 gram weight limit have a full uk hallmark. it is likely that many of our products under the hallmarking weight will have a .925 sterling silver stamp or a .375 9ct gold stamp, however this is manufacturer dependent. you can view our dealers notice issued by edinburgh assay office this has lots of useful hallmarking information.
our 9ct gold and sterling silver items do not come with certificates of authentication, however jewellerybox are proud to be an assay assured retailer. this is an invite only-scheme operated by the independent assay office in edinburgh who carry out random sample testing and monitor jewellers like us for compliance so that customers can buy with confidence.

GENERAL ENQUIRIES

unfortunately not, but we generally do have good stock of our items. if of course it does sell out you can opt in to be notified once it's back in stock!
sorry to hear that you're having difficulties placing your order. our payment software will not authorise any payments unless the billing address is correct - this is something you can check first. we would also recommend clearing cache and cookies and trying again. if you're still having issues, please get in touch and hopefully we can help!
unfortunately promo codes cannot be extended but keep your eyes peeled on our social media pages for future discounts!
nope! since going paperless we will no longer include receipts inside the package so you needn't worry if the item is for a gift!
no! you have the option to checkout as a guest and the best part is you can always go back and create an account if you want to!
yes absolutely, although we are sad to see you go, please get in touch with us at hello@jewellerybox.co.uk and our customer service team will assist you with deleting your account. Alternatively, you can delete your account by logging in and clicking 'Communication Preferences' then 'Delete My Account' at the bottom of the page. Note that this process takes up to 48 hours (once an account is marked for deletion, it occurs overnight).
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