Unit A501. The Biscuit Factory 100 Clements Road London SE16 4DG GBR
020 3397 4169
Mon - Fri: 9:30am - 6pm
 

FAQs



How can I place my order?

The best way of placing an order is online. Customers can pay by any credit or debit card through our 128bit secure payment gateway. All payments made by this method are processed by an FSA (Financial Services Agency - A Government Body) authorised payment processor so customers can be assured that their details are in safe hands. All parts of the checkout process are secure and you will be able to see this through a small padlock displayed in your browser.

When will my order be sent?

We send out all orders the same working day if they are placed before 2pm.  That means if you order before 2pm Monday-Friday (other than bank holidays) your item will be sent out to you that afternoon, and most orders will arrive within 1-2 days.

How do I return items?

You can return anything for a full refund within 30 days, subject to our returns policy.

How do I know my order has been placed?

Once you have completed your order online, you will receive a confirmation email. You should receive this email within 10 minutes of ordering. If not, please contact us as it is likely that there has been a problem completing the order. We recommend checking any spam folders as order emails can get caught up by over zealous filtering.

How will my order be packed ?

All of our products come neatly packed in JewelleryBox gift packaging.

Will my item be hallmarked?

We hallmark all jewellery which requires a UK hallmark based on the UK hallmarking requirements.  If your item is 9ct gold and weighs less than 1g, or sterling silver and weighs less than 7.78g then it may carry a UK hallmark, but as it is below the hallmarking weight, it is likely it will not.


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