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Returns policy
30 Day Returns
How Do I Return My Order?
In order to return your jewellery within 30 days, please click here and log in to your account. This will allow you to select the items you wish to return. This will only take a couple of minutes, and can be from your phone, tablet or computer! We would advise you use a recorded method of posting the goods back to us.
checked out as a guest?
No problem! Click the 'Create a return' button above, and click 'I checked out as guest'. You can create your return with your email address and order number (found on your order confirmation email). You don't need to enter the JEWELBOX bit, just the number! Or you can call us and we'll set up the return for you (without creating an account)
What happens if my item is faulty?
We believe that our products are not only excellent value but also of the highest quality! We do understand that there may be the odd occasion when there may be something wrong with the item you have ordered.